Shipping Policy
Last updated: 30/08/2025
This Shipping Policy (“Policy”) sets out the terms and conditions governing the delivery of products purchased from Olash Ltd (“Olash”, “we”, “us”, “our”) via our website olash.uk (“Site”). By placing an order, you agree to the terms outlined in this Policy.
1. Order Processing
1.1. All orders are subject to product availability.
1.2. Orders are typically processed within 1–2 business days (excluding weekends and public holidays) after receipt of cleared payment.
1.3. You will receive an order confirmation email upon successful placement of your order.
1.4. Dispatch confirmation, along with tracking information (if applicable), will be sent once your order has been shipped.
2. Delivery Locations
2.1. We currently deliver to the following regions:
United Kingdom
Selected international destinations (listed at checkout)
2.2. Customers are responsible for providing accurate delivery details. Olash is not liable for delays, losses, or misdeliveries caused by incorrect or incomplete information.
3. Delivery Times
3.1. Standard UK delivery typically takes 2–5 business days after dispatch.
3.2. Express UK delivery options are available at checkout; delivery times vary based on the selected service.
3.3. International delivery times vary by destination and are estimated at checkout. Customs clearance and import duties may affect delivery times.
3.4. Consumer Rights Act 2015 Compliance:
Products must be delivered within 30 days of placing an order unless otherwise agreed.
If delivery does not occur within this timeframe, you may have the right to cancel the order and receive a full refund.
4. Shipping Costs
4.1. Delivery charges are calculated and displayed at checkout before you confirm your order.
4.2. Shipping costs are non-refundable unless the order is faulty or incorrectly delivered.
4.3. International customers are responsible for any customs fees, taxes, or import duties.
5. Risk and Title
5.1. Risk of loss or damage to products passes to the Customer upon delivery.
5.2. Ownership of the products transfers to the Customer only once full payment has been received.
6. Order Tracking
6.1. Where applicable, tracking information will be provided via email once your order has been dispatched.
6.2. Tracking allows you to monitor the progress of your delivery, but does not affect the passing of risk as outlined in section 5.
7. Failed Deliveries
7.1. If a delivery attempt fails, the courier may leave a notice or return the package to the depot.
7.2. Olash will make reasonable efforts to contact you to arrange redelivery.
7.3. Additional delivery attempts may incur extra charges.
8. Lost, Damaged, or Incorrect Orders
8.1. If your order is lost, damaged during transit, or you receive incorrect products, please contact us within 7 days of delivery.
8.2. We will arrange a replacement or refund at our discretion, in compliance with the Consumer Rights Act 2015.
8.3. Evidence such as photos may be requested to process claims for damaged items.
9. Delivery Exceptions
9.1. Olash is not liable for delivery delays caused by:
Adverse weather conditions
Courier service interruptions
Strikes or industrial action
Customs delays for international orders
9.2. Where possible, we will communicate any anticipated delays and work with you to resolve them.
10. Contact Information
For questions or issues regarding shipping, please contact us:
Email: sales@olash.uk